Guiding principles at MMC
People First = business First
It takes an exceptional team of people to run an exceptional business. Both our people and your people are valuable assets to us, as people are the foundation of most business successes and failures. Every team member adds value at MMC and the care of our people is our first step in making sure we can properly serve our customers.
At MMC, we don’t follow the traditional management consulting conventions of maintaining separation between our work products and that of our clients. We believe that our teams serve our clients best when we collaborate with our clients and embed ourselves with our client’s team. This creates several advantages; 1- Change Management, a work product that has more support due to more people contributing, 2- Capacity Building, provides a learning opportunity for our customers to learn how to execute next time with less assistance, and 3- ROI, we better understand our client when we work on the front lines with them. Serving a customer we truly understand is the only place we can consistently provide a solid return on investment. Accordingly, we invest a good deal of time in understanding our customers and advocate for embedding our services within existing client teams.
At MMC, we structure our contracts for intrinsic accountability. This starts with a clear understanding of scope and deliverables. Starting with the same “end” in mind sounds simple, but it can easily be overlooked when there is an immediate business issue that needs emergency attention. We hold our leaders accountable for establishing expectations and managing accountability at every stage of an engagement. This protects our clients ROI and the quality reputation of our firm.
From start to finish, MMC is focused on ensuring you stay connected to the project. We maintain open lines of communication and explain our approach in tangible terms with defined deadlines and deliverable. Our team works hard to eliminate the possibility of any surprises for your business and is straightforward in communicating anything that may arise.
We have no trade secrets that require us to do work behind closed doors away from our clients. Our team has a variety of practice methodology certifications, but we give you options help you select the best approach for your business.