Our GUIDING PRINCIPLES
People First = business First
It takes an exceptional team of people to run an exceptional business. Our people and your people are valuable assets to us, and are at the foundation of business success and transformation. Every team member adds value at MMC and the care of our people is our first step in making sure we can powerfully serve our customers.
Every member of the MMC professional team, Client team, Admin team and vendors are treated with kindness and respect. Some may be paid more or less money, but all deserve the same kind of respectful treatment. We also respect the overarching MMC client relationships and demonstrate this by keeping MMC leadership informed of all key information.
At MMC, we structure our contracts for intrinsic accountability. This starts with a clear understanding of scope and deliverables. Starting with the same “end” in mind sounds simple, but it can easily be overlooked when there is an immediate business issue that needs emergency attention. We hold our leaders accountable for establishing expectations and managing accountability at every stage of an engagement. This protects our clients’ ROI and the quality reputation of our firm.
From start to finish, MMC is focused on ensuring you stay connected to the project. We maintain open lines of communication and explain our approach in tangible terms with defined deadlines and deliverables. Our team works hard to eliminate the possibility of any surprises for your business and is straightforward in communicating anything that may arise.
We have no trade secrets that require us to do work behind closed doors away from our clients. Our team is rich in practice-methodology certifications, but we provide options to help you select the best approach for your business.